Customers can use the on-site delivery service when purchasing products on the website.

• Delivery of orders - Customers throughout Tbilisi can use the standard service:

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Standard delivery - the customer will receive the purchased item for free in 2-4 working days.

• Delivery to regions - free delivery in 3-6 working days.

* The standard delivery cost of the order up to 300 GEL is 5 GEL, and above 300 GEL, the standard delivery service is free.

Delivery is provided by Georgian Post throughout Georgia and throughout Tbilisi - Glovo, Unibox.
 

• Exceptions: * Courier service does not apply to special administrative units. Special administrative units are the administrative units of Mestia, Stepantsminda, Dusheti, Tianeti, Tsageri, Lentekhi. In such cases, the customer takes the order from the post office.  

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Refund

We offer a refund service in case the supplied equipment is found to be factory damaged. The money will be returned to your account within 2-3 working days.

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Data privacy policy

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1. Responsible person

In accordance with the applicable data protection regulations, we present below the information on the type, volume and purpose of data collection, processing and use received by softmaster.ge.

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2. Personal data

Personal data is any type of information that identifies your personal information. Such information might include, for example, your name, address, email address or telephone number. Using a cookie (Extended Part 1), it is possible to collect information that is not directly related to your identity, e.g. How you use ЧSoftmaster.ge can also be personal data. If such information is based on identification provided by the user and is thus individually collected, stored and evaluated. Non-personal data is information that is only aggregated, e.g. Grouped into larger, non-configurable units, summarized, collected, and evaluated.

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3. Data collection and appropriation

You can use the information of softmaster.ge without disclosing your identity.  

If you register on our website or order a product (eg from a store) we will ask for your name and other personal information.

Any personal data you provide is used and processed by us for your own purposes only. The information provided by you through the contact information is used by us to process your request.

4. Web server authentication data

When you access the database, your web browser is technically configured to automatically transfer the following data ("log data") to the web server, which we store in our log files:

• Date of access

• Access time

• Default web page URLs

• Deleted file

• The volume of data transmitted

• Browser type and version

• Operating system

• IP address

• Your ISP domain name

This is exclusive information that does not allow you to be identified. This information is necessary for technical purposes in order to properly deliver the content you request and its collection is an inevitable aspect of the use of the Websites. Database analysis is used for statistical purposes only in order to improve the website and the issues contained in it.

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5. Use a profile with a pseudonym

We use cookies and traceability pixels to collect information about your use of the information service (and its updates), to market advertising and research, and to make softmaster.ge news service tailored to your needs. Data collection and profiling of this usage is done on the basis of an cookie ID anonymously.

We create and maintain profiles for this use only on an anonymous basis and do not link it to your name or any other personal information such as an email address that would reveal your identity.

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6. Transferring data to a third party

We work with many different service providers to provide softmaster.ge information services. Given that the service providers, in processing the data, act under our strict guidelines as authorized data processing agents in accordance with local data protection acts, your consent to these external parties to the processing of your data is not required. In other cases, the data protection provisions require your consent from us, in order to provide personal data related to the users of softmaster.ge information service, we will additionally notify you and we will not transfer your data without your prior consent.

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7. Registration

By registering with our personalized services, we collect certain types of personal data. During the store registration process, the following information will be requested:

Required information:

• Appeal

• name and surname

• Full address

• telephone number

• Email address

• Company

• post index

• password

• mobile number

• date of birth

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If you are registered, you can gain access to content and services that are only accessible to registered users. Registered users also have the option to change or delete the data specified during registration at any time. In addition, we can provide you with all the details of your personal data collected by us at any time. At your request, we will correct or delete information about you, taking into account the period of legal retention. To contact us about this issue, please use the contact information provided at the end of this confidential data application.

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8. Providing paid services (purchase in the online store)

To provide paid services (such as online store purchases), we need to provide additional information such as payment details. To protect your data during transactions, we use current encryption methods (eg SSL) over HTTPS. It can be purchased in the online store with or without registration.

8.1 Purchase without registration

When purchasing without registration, we collect the following data:

• Address, first name, last name, street, house number, zip code, city

• Email address

• Invoice data (depending on the payment method chosen by us and the customer)

It is optional for you to enter the following additional data:

• telephone number

• mobile number

We treat such information with caution and use it to contact you with any questions you may have.

8.2 Purchase by registration

After registration (see 7), if you wish to purchase as a registered user, then we store the data as shown above 4, 5, 7. and 8.1:

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By contacting us by email or contact form, the details you provide will be stored and used to process your own request and answer any further questions you may have.

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9. Juvenile data

Minors should not pass on their personal data without their parents or guardians.

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10. Links to other websites

The information service contains links to other websites. We do not influence the compliance or non-compliance of these pages with the data protection provisions.

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11. The right to correct, delete and block data

If you have any questions regarding the protection or use, blocking or deletion of data that involve your personal data, please contact the contact person listed in the legal advice on this page.

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12. Changes to this data protection message

This data protection note will be corrected if necessary to communicate any changes to our services that may include data protection, such as the introduction of new services or compliance with existing legal requirements.

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13. Contact

In case of any questions regarding data protection, please send us an e-mail to the following address: info@softmaster.ge

Date of entry into force of the above data Privacy Policy: March 1, 2022.

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14. Cookie files

We, like other websites, use cookies. Cookies are small text files that are transferred by the website from the server to your hard drive. This way, we automatically retrieve data such as the IP address, browser used, your computer Operating System and Internet Connection Cookies can not be used to run any program or virus on your computer. Without your consent.

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Of course you can always view our page without cookies. Internet browsers are always set up to receive cookie files. From your browser settings, you can disable the use of cookies at any time. To change these settings, please use the help feature in your browser. Please note that in case of cookies being disabled, certain features of our Website may not work.